At Gibb River Road Guide, we understand that privacy is really important. As a result we have prepared this privacy policy to fill you in on who we are, how we collect and what we do with your personal information, and how you can find out more about our privacy philosophy and the personal information that we collect about you.
Other Gibb River Road Guide privacy policies:
- Newsletters
- Online shop
- Mobile Applications
- Feedback
- Media activities
- Complaints, comments or corrections
Who are we?
Gibb River Road Guide operates out of Germany and aims to inform travellers about the Gibb River Road in Western Australia’s Kimberley Region.
What do we collect and why do we collect it?
There are situations in which we ask you to give us information about yourself. This information includes things like your name, address, e-mail address, and phone number. In some situations you may be able to interact with us anonymously or by using a pseudonym. If customers choose to purchase Gibb River Road Guide products or services, we collect their credit card details and other identifying information in order to process orders and provide customer service. The types of purposes for which we collect information about individuals include the following:
- obtaining, responding to and managing feedback from travellers
- allowing people to share their experiences with fellow travellers on our forum and managing communications on our forum to ensure that posts and messages submitted by users to our forum comply with our community guidelines and website terms & conditions
- processing purchase orders and providing technical support
- contacting travellers with information and updates (like exciting travel news, great offers, promotions, special events, competitions and surveys) from Gibb River Road Guide (but only if they have asked us to).
- managing our competitions and contacting the winners
- personalising or improving the way Gibb River Road Guide content is presented to you across a range of platforms.
We may also collect information about individuals involved in businesses, and this is mainly for:
- preparing listings and reviews in our publications (our writers may collect personal information in the course of gathering material for inclusion in our products, although you won’t always know who they are at the time as we need to get the real story!).
- sending information about Gibb River Road Guide and our products to our media and other industry contacts
- distributing our products to distributors and retailers.
If you work for us (as an employee or under contract) we keep information about you in the context of that relationship. There are some differences in how we deal with that type of personal information because of the relationship, plus some housekeeping stuff. If you are in this group and want further information on how we deal with information about you, please contact us or the person who manages your relationship with us.
Information about other people
One of the best things about the Gibb River Road Guide community is that everyone is keen to share their views and experiences with others. We welcome your contributions, but please respect the privacy of others and don’t share their information unless you have their permission.
If you want to include information about yourself we’ll take it that you understand how our services work and are happy for that information to be shared. If you are unhappy that personal information about you has been included in one of our products or on one of our bulletin boards, please let us know. Where reasonable and possible we will remove that information at the next practical opportunity – where it has been included in one of our publications that may be the next reprint or next edition.
Security
The security of your personal information is important. Gibb River Road Guide has in place proper security measures to protect your personal information.
You tell who?
We may disclose personal information to our travel writers and other contractors who help us put together Gibb River Road Guide products and services and, where relevant, to our business partners who assist us in providing these products and services, or to successors in title to our business. This may involve transferring your data from one country to another. By giving us your personal information or interacting with us, you acknowledge and agree to our use of your data on a global basis, but if you have any concerns about this please let us know.
If legal or health and safety issues arise we may also have to make disclosures to relevant organisations to deal with these matters.
A world without lawyers…
…is a nice thought. However, for the time being the information handling activities of the Gibb River Road Guide are governed by privacy laws throughout the world. For instance, in Europe the regulations are based on EC Directive 95/46/EC.
Online newsletters
You want to sign up to a newsletter but you’re worried it’ll open the floodgates of spam. Here’s what we will and won’t do if you sign up with us.
Gibb River Road Guide collects your email address so we can send you the newsletters you’ve subscribed to. By registering for the newsletters, you are also signing up to receive emails from Gibb River Road Guide for all your travel inspiration, tips and exclusive offers. You can unsubscribe at any time by clicking on the “unsubscribe” link in the footer of the emails. Sleep easy, we will not sell your email address to marketing companies for spamming. But we may need to disclose your email address to contractors who help us provide the newsletter service.
You can manage your subscriptions and update your email address through our newsletters page at any time.
Online shop
Shopping online is as convenient as it gets, but handing over all your personal details might give you the shivers. Here’s why we need your information and what we do with it.
When using Gibb River Road Guide’s online shop, you may choose to supply Gibb River Road Guide with ‘personal information’ in order to purchase products online.
We collect this information so that we can fulfill your order and speed your products directly to you. Without this information we would not be able to process your order or contact you if there are any issues. If you’ve asked to hear more about Gibb River Road Guide we will use your personal information to send you what you’ve asked for.
Rest assured, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to business partners who help us provide these services, such as credit card payment processing companies.
Mobile Applications
Registration: When you register for a Gibb River Road Guide application (App) you will be asked to provide certain basic information such as your name, email address and country. We collect this information for the purposes of administering the App and keeping in touch with you.
Device data: When you use an App we may collect certain information automatically, such as the type of device you are using, the version of the operating system running of the device, the version and build of the App being used, anonymous usage statistics and crash reporting data, and unique identifier details for your device such as the IP address, MAC address, IMEI number, or advertising identifier. Unique identifiers are anonymised and we do not use this information to identify you as an individual.
Location data: Some Apps may use location-based application programming interfaces that collect information about your location for the purpose of supporting the relevant functionality and analysis. Our Apps will only track your location with your consent. Real-time geolocation data may be used to display your location to you on a map, orient the App’s maps to be centered on your current location and sort potential activities based on their distance from your location at the time of request. This data will only be used locally on your device and will not be sent to or stored on a remote server or saved on your device, and will not be shared with third parties. This data may be cached on your device for short periods of time in order to improve user experience and make the App more responsive.
Analytics: Where we automatically gather information without asking you to give it to us, we use that information to understand how the App is used by our community and to make sure any technical problems are reported to us. We use Google Analytics to gather and process this data. For details about the information Google Analytics collects and how Google Analytics treats that information please visit their Terms of Service and Privacy Policy.
Feedback and errors: Where you contact us to ask for help to resolve an issue we may ask for your name, your email address and any information you choose to give us as part of servicing your request, including a textural description of your issue, and screenshots of the issue you may be seeing in the App.
Third party services: We will only share your information with third parties if we have your consent to do so or when they are providing a service for us (like Google Analytics above). Our service providers will only use that information in accordance with our instructions and not for their own purposes.
Feedback
Travellers love giving feedback and we love receiving it. If you’re wondering what happens now that we have your comments and information, here’s what goes down.
By submitting feedback, you may be supplying Gibb River Road Guide with ‘personal information’. We collect this information so that we can use your comments to improve our products, acknowledge your contribution, and we might even reward the very best feedback with some freebie. We might edit, reproduce or incorporate your comments in other Gibb River Road Guide products, so let us know if you don’t want your comment reproduced or your name acknowledged. If you’re giving feedback within our online communities, please respect the privacy of others and be respectful generally.
Fear not, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to our authors, including to people located in a different country to you. You have some rights to access personal information that we hold about you (but there are exceptions – what good is a rule without them!).
Media activities
In addition to our general privacy policy, the following applies in relation to our journalism and publishing activities.
We collect information from many sources in order to provide the best travel information that we can. In some cases (mainly for preparing listings and reviews in our publications) this will include personal information about individuals (things like the name of an individual who runs a hotel, restaurant or tour company). In order to present unbiased and accurate information and opinion in our travel publications, we cannot always identify ourselves. After all, we need to get the real story!
Complaints, comments or corrections?
You generally have a right to access the personal information Gibb River Road Guide holds about you (although there are exceptions). For some Gibb River Road Guide services you can access your registration and keep your personal information up to date online.
Gibb River Road Guide is keen to share the views and experiences of others but if you are unhappy that personal information about you has been included in one of our products, please let us know. Remember, this means personal information about you as an individual, not information or opinions about your business. Where reasonable and possible we will remove that personal information at the next practical opportunity – where it has been included in one of our publications that may be the next reprint or next edition.
To access, correct, or update your other personal information, or if you have any questions about personal information, please contact us.